Privacy Policy

Erlich AI LLC ("Erlich", "we," "us," or "our") provides a cloud-based patent proofreading and document analysis platform ("Service"). This Privacy Policy explains how we collect, use, disclose, and protect information when you access or use the Service.

By creating an account or using the Service, you agree to this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

1.1 Account Information

• Name
• Email address
• Professional email domain

1.2 Organization Information

• Company name
• Billing contact details
• Organizational email domain

1.3 Billing Information

Billing is processed through Stripe.

• Credit card details are not stored by Erlich and are handled directly by Stripe.
• We may store your billing address and payment history.

1.4 Usage Analytics

We collect usage data, including:

• Clickstream and page interactions
• Feature usage metrics
• Session duration
• Navigation patterns

Tools used: PostHog and internal analytics systems.

1.5 Log Data

Automatically collected information:

• IP address
• Browser type and version
• Device identifiers
• Operating system
• Referring URLs
• Timestamp and duration of access

1.6 Cookies and Similar Technologies

• Authentication (session cookies)
• Analytics and performance
• Remembering user settings

1.7 Support Interactions

• Emails
• Chat messages
• Attached files or screenshots

1.8 Document Uploads (Future Capabilities)

• The documents and their contents will be processed solely to provide the Service.
• Document content remains Customer Data (you retain ownership).
• We do not use uploaded document content to train AI models.

2. How We Use Information

• Provide, operate, and maintain the Service
• Authenticate users and enable login
• Process payments and manage credit balances
• Improve platform performance, usability, and features
• Respond to customer support requests
• Conduct analytics, reporting, and product development
• Communicate with users about updates, billing, or security notices
• Enforce policies and prevent misuse

We do not sell personal information.

3. Use of AI and Third-Party Processors

The Service may leverage third-party AI or processing tools to generate Outputs.

• OpenAI
• Google Gemini
• SendGrid (email delivery)
• Stripe (payments)

We share only the minimum necessary data required for each service.

AI Processing

• AI may process text or structured data required for generating Output.
• AI models do not retain Customer Data for training.
• Output may be inaccurate and must be reviewed by users.

4. How We Share Information

4.1 With Service Providers

• Stripe (payments)
• SendGrid (email delivery)
• GCP (hosting)
• AI model providers (OpenAI, Gemini)
• Analytics providers (PostHog)

All providers are contractually required to safeguard data.

4.2 With Your Organization

• Usage metrics
• User activity logs
• Billing information

4.3 For Legal Compliance

• Comply with law
• Respond to subpoenas
• Protect rights, safety, or property

5. Data Storage and Security

5.1 Storage Location

All data is stored in the United States (GCP us-central1).

5.2 Security Measures

• Encryption in transit (HTTPS/TLS)
• Encryption at rest (GCP-managed keys)
• Role-based access controls
• Audit logging
• Secure credential storage

No system is 100% secure; we cannot guarantee absolute protection.

6. Data Retention

• Account data for 3 years after account deletion
• Billing records as required by law
• Usage logs per default GCP retention policies
• Support communications for internal audit and quality

After the retention period, data is deleted or anonymized.

7. Your Rights

• Access your account information
• Correct inaccurate information
• Delete your account
• Request deletion of personal data (subject to retention requirements)
• Opt out of non-essential communications

Requests may be submitted to support@bullbull.com.

8. Children’s Privacy

The Service is not intended for individuals under 18. We do not knowingly collect information from children.

9. Do Not Track

We do not respond to “Do Not Track” signals because no standard exists.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website, and the “Last Updated” date will be modified. Your continued use of the Service constitutes acceptance of the updated policy.

11. Contact Us